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We
have been collecting feedback from our customers for as long we have
had customers, since 1997. We have enjoyed having a customer
base that feels free to ask questions and share opinions, so we have
accumulated quite a large stack of email, faxes, and handwritten
notes sent directly
to us; we are also aware of many other comments, ratings, and reviews
which customers themselves have published on the Web. We know that
potential
customers want
to hear what current customers have said, so we are using this page
to share part of our extensive collection of customer feedback. There
is much more where this came from; you may be able to find some of
it
yourself
as you
search the Web, or please contact
us if
you would like to know more about any particular product or about
our policies and procedures. As you'll see below, we create top-quality
skincare and back it up with excellent customer service.
The customer feedback
listed here is organized into several categories:
Google
Checkout "Seller
Ratings"
Google Checkout
is currently one of two providers of credit card services available
to our online shoppers. Google Checkout's "seller
ratings" aren't
as helpful to shoppers as they could be, since
they don't ask every shopper for a review (sometimes shutting down the
entire process for extended periods) and, of the reviews they do collect,
they only publish a small sample. Of course, not everyone who is asked
for a review provides one, as usual in such consumer rating processes.
That's not a problem for us: we know that our customer's aren't shy,
and often contact
us directly with
questions and comments; we are glad that we have excellent ongoing
feedback about how we are doing, and we are as responsive to that feedback
as we can be. Potential shoppers, though, might like to know more than
can be gleaned from the few reviews published by Google Checkout.
As the merchant, we have access to all of our own Google Checkout reviews
even
when
shoppers
can't
find them;
we can't link you directly to that page, so what we offer here is a
snapshot
as of November 27, 2009. We've edited the reviews to remove shoppers'
identifying information; if we know why a shopper was not completely
satisfied, we've added a note as to our understanding of
what went
wrong. We will post an updated
snapshot as frequently as we can.
RATING |
COMMENT |
PURCHASED |
DATE |
 |
I
made a mistake with my shipping address and they made the adjustment
and cleared the order within
minutes and I had my order in 3 days. |
Calmingen |
Dec
13,
2009 |
|
(no
comment given) |
Vellus Hair Kit |
Nov
25,
2009 |
|
always fast reliable service and the best products
available. highly recommended. |
Micellarin Green, NanoSoft |
Oct 12, 2009 |
|
(no
comment given) |
Nanosomin, Nano-Meláno,
DeLine, DermaDream |
Oct
5,
2009 |
|
(no
comment given) |
TalEden |
Aug
20, 2009 |
|
Always fast and reliable service, never any problems for 5 years. highly recommended |
Nanosomin, TalEden,
Morning Glory, Lavender Dream |
Aug
18,
2009 |
|
Excellant |
Giga-C |
July
2,
2009 |
|
Always positive. dr yechiel is a leader in his field and yet will always engage in a conversation and answer all questions promptly and thoroughly regarding his products and related topics as well. highly recommended. |
Calmingen, Nano-Meláno,
Morning Glory, Lavender Dream |
June
21,
2009 |
|
Prompt Shipment, Prompt response to my
emails, Excellent Service. |
NanoScalp Women |
May 27, 2009 |
|
I
really love ordering from this company. The fact that you can find
such cutting edge anti-aging skin care
online is amazing! I found ordering to be an exciting and fun experience
with the "Formulator". I am able to not only enjoy a great
selection of active ingredients, but to know they are actually getting
a chance to work on the skin with a futuristic delivery system. Elsom
is Awesome! |
custom skincare
topical |
Mar 2, 2009 |
|
Dr Yechiel is a leader in the field of nanosomal delivery systems
so the products from Elsom Research are world-class. In addition,
the service is fast and has always been accurate. Lastly, any time
I have ever had questions regarding a product or a specific condition
that I would like to treat, Dr Yechiel has always returned my emails promptly and has offered his opinion and expertise in great detail.
I have recommended the products to many friends and all have had similar experiences. |
Nanosomin, Calmingen, Morning Glory, TalEden |
Feb 8, 2009 |
|
(no comment
given) |
TalEden |
Jan 22, 2009 |
|
(no comment given)
Note:This shopper complained of paying a very high
Customs duty in Switzerland. |
NanoScalp Men, C-Level, DermaDream |
Nov 30, 2008 |
|
This is a very organized and well managed company. I asked a questions
and the doctor himself answered me back and in detail. I felt overjoyed.
Not only the products are wonderful. Their customer service is totally
5 stars. One time a exchanged one product to another product. They
ship the product the same day and I receive it the second day. Can
you believe it? I love this company and their products. |
DeLine Green,
TalEden, Nanosomin |
Nov 29, 2008 |
|
Always a good
experience. The products and the service are second to none. |
Equisomin, DeLine
Green, DermaDream, Lipol, Nanosomin, TalEden, Micellarin Green |
Nov 27, 2008 |
|
Great experience
all the way around! I look forward to buying products from this
company again. |
custom scalpcare
batch |
Nov 13, 2008 |
|
First Rate |
Giga-C, EquiClear,
NanoFibrin |
Oct 31, 2008 |
|
This is a jewel
of a store. The products' quality are wonderful and effective.
Their shipment is prompt (I literally receive the product the second
day). They always enclose a little sample product as gift with
each order which is very generous. I love this store and will continue
purchasing from them on a very long term basis. |
Giga-C |
Oct 29, 2008 |
|
(no comment
given) |
NanoScalp Women,
Giga-C, Nanosomin |
Oct 26, 2008 |
|
(no comment
given) |
JuveLine, Micellarin
Green |
Aug 27, 2008 |
|
(no comment
given) |
custom scalpcare
topical |
Aug 23, 2008 |
|
excellent service,
fast shipping, good products- thx! |
JuveLine, NanoScalp
Men |
Aug 16, 2008 |
|
The service
is always prompt and any and all questions i have ever had are
answered by the president of the company himself, who also designed
all of the products. in fact, the answers are more akin to a discussion
rather than simple one sentence reply. from my experience, this
is one of a kind service. |
Nanosomin, JuveLine,
MorningGlory, TalEden,Micellarin Green, ZormaZor, Giga-C |
Aug 13, 2008 |
|
(no comment
given) |
Micellarin Green |
Aug 12, 2008 |
|
I am pleased
with the products and especially the EquiClear. [...] Thanks for
your help, and I will continue to order from you in the future. |
EquiClear |
Aug 11, 2008 |
|
(no comment
given) |
Giga-C, NanoFibrin,
NanoScalp Men |
Aug 8, 2008 |
|
(no comment
given) |
Juveline, Micellarin
Green |
Aug 4, 2008 |
|
fast reliable
service every time and every question imaginable is answered by
the president of the company. highly recommended to both family
and friends. |
Micellarin Green,
MorningGlory, Calmingen |
Jul 22, 2008 |
|
It took very
long for my package to arrive. But their support was good. They
always answer quickly on my emails.
Note: Elsom Research shipped this package the day
it was ordered; delay was caused by Customs processing in the Netherlands. |
NanoScalp Men,
JuveLine, Micellarin Green |
Jul 18, 2008 |
|
(no comment
given) |
custom scalpcare
topical |
Jul 7, 2008 |
|
(no comment
given) |
JuveLine |
Jun 30, 2008 |
|
(no comment
given) |
custom scalpcare
topical |
Jun 9, 2008 |
|
will buy again |
NanoScalp Men |
Jun 9, 2008 |
|
(no comment
given) |
Calmingen, Tela-Nil |
May 27, 2008 |
|
(no comment
given) |
custom scalpcare
topical |
May 26, 2008 |
|
Excellent Service,
my product was shipped out and received immediately. |
NanoScalp Men |
May 22, 2008 |
|
fantastic advice
and service, exceptional products, and fast shipping |
Micellarin Green |
May 21, 2008 |
|
(no comment
given) |
JuveLine, ZormaZor
Basic |
Mar 4, 2008 |
|
very responsive,
great products. |
custom scalpcare
topical |
Jan 22, 2008 |
An ever-changing subset of
this list is also available directly from Google as "seller
ratings".
Forum
Postings under construction!
You are likely
to find comments about specific Elsom Research products in the Topical
Formulations Forum, which we sponsor.
Electronic
Mail
under construction!
Faxes
and Paper Mail
Some of these are difficult to read, so we've offered a transcript where
that might help.
 |
Transcription of hand-written note:
I said "Make me young again" and so Eli whipped up some cream
for my face
Now I can pass for thirty-five!
He's so smart!
Eli says it's the Liposomes
I say "Who cares? It works!"
|
 |
Transcription of hand-written note:
I was Lost and now I'm Found
Because of Eli's Cream |
Transcription of fax:
I have been using Mr. Yechiel's treatment
cream for one month. Having a retail store I am constantly exposed
to the ever present "new miracle cure." But
this product is truly amazing.
In the first week's use I noticed an evening out of the skin.
Oily areas showed significant shrinkage in the size of pores.
Dry areas exfoliated heavily to reveal smooth skin underneath.
This alone is great buth there is more.
At three and a half weeks, I noticed
that two colorless moles on the side of my nose had almost completely
disappeared.
Another
area on my face that with my lack of knowledge I can only describe
as a pore that was "shut down" leaving a grayish spot underneath
the surface of the skin has come back to life.
At four and a half weeks I honestly believe wrinkles are receding
and my skin is more plump with moisture.
Mr. Yechiel has obviously come upon something quite remarkable.
--- SHANNON |
 |
Transcription of hand-written note:
I had a large wart on the palm of my hand and
tried lots of things to remove it. Then I tried Nanosomin Serum by Elsom
Research & after
a few weeks it disappeared.
--- ROGER
|
|
Transcription of hand-written note:
I have been using - with the exclusion of other skin-care products
- the Nannosomin skin treatment cream made my Elishalom Yechiel since
June of 1997.
Having suffered with adolescent acne; a severely oily then extremely
dry skin; large pores; and scars left by the acne, I can truly say
that since the age of eleven, I've tried every over-the-counter and
every prescription-only pill, medicine, and skin product.
In one jar - the Nannosomin Cream - I've found the answer to all
my skin problems.
My pores have diminished, my skin texture
is "fresh and dewy",
the tone of my skin is balanced.
As one who has never received compliments
on her skin - I'm still taken by surprise when friends & family tell
me my face looks great.
--- LYNDA |
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